Terms & Conditions

Version 1.0 · Last updated: November 2026

1. General rules

Please read these General Terms and Conditions before using Dragonia Casino (the “Website”). By using or opening any part of the Website you agree to be legally bound by them together with the related documents: the privacy notice, the cookie notice, the specific rules of campaigns, bonuses and promotions, the rules of each individual game (available from within the game), and any other terms you accept to use particular features.

If a promotion has rules of its own that conflict with this document, the promotion rules take precedence. “We”, “us” and “the Company” mean the operator of the Website, and “you” means the person using it. If you do not agree with the terms, do not open an account or use the services; continued use means you accept them.

The English version is binding, and translations are provided only for convenience. By accepting the terms you confirm that your English is good enough to understand them. Games are offered only over a protected network that uses encryption for sensitive data.

2. Regulatory requirements and limitations

You may use the services only if you are at least 18 and have reached the legal age under the law that applies to you; if you have not, you must leave the Website at once. We give no assurance that using the Website is lawful where you live. It is your responsibility to know your local gambling laws and to check, before registering and each time you play, that online gambling is allowed for you. If it stops being legal, you must close your account and stop playing.

Residents of the following countries and territories may not open an account or deposit: Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, the Netherlands and the Netherlands Antilles, Sweden, Ukraine, the United Kingdom, the United States and Côte d’Ivoire. Game providers may impose additional territorial limits on particular games, and by playing such games you confirm that you do not live in a restricted country.

3. Your account

The account must be registered in your own, correct name. Only one account is allowed for each person, household or address, phone number, email address and IP address; anything extra is a “duplicate account”. Do not try to open one, including with false or alternative details. If a duplicate is found, we may close it and all your other accounts, cancel bonuses and winnings, and keep the funds, in line with the sanctions described in these terms.

Keep your login details private. We treat anyone who signs in with your correct credentials as you, and you are responsible for activity on your account. You must not sell, transfer or buy accounts, or transfer assets of any kind linked to an account. You can ask us to close your account at any time by emailing support@dragonia-casino.xyz.

4. What you confirm by registering

By registering and using the Website you confirm that you act for yourself as an adult of sound mind, that you do not suffer from a gambling addiction and are not under the influence of substances when playing, that the information you gave us is true, complete and up to date, that you only use funds you are entitled to use and that come from lawful sources, and that you will follow all laws that apply to you. If we reasonably suspect that a confirmation is untrue, we may close the account and void winnings.

5. Verification of age, identity and other checks

We may ask for any information needed to manage your account and to verify your identity, age, address and the source of your funds, such as certified ID, proof of residence, proof of ownership and transaction history of your payment methods, or bank and card statements. We may use further checks at our discretion before or after deposits and withdrawals.

The documents must be provided within 30 days of our request. Until then we may withhold payments or suspend the account, and if you miss the deadline we may close it permanently. We usually complete verification within 10 days after we receive everything we asked for.

6. Account balance, deposits and withdrawals

You may deposit only your own money, from payment methods in your own name. We may reject or reverse a deposit if we cannot confirm who owns the payment method. Balances do not earn interest, and we do not provide currency exchange. Accepted methods and currencies are shown in the cashier and may change, and some payment methods, such as Neteller and Skrill, are excluded from certain promotions.

Withdrawals normally go to the method used for the deposit. We process requests through the finance department within three business days, working from 6 AM to 5 PM GMT, Monday to Friday, once all checks are complete. Daily and monthly limits depend on your VIP level; in euros, they range from 500 per day and 7,000 per month at level 1 to 1,500 per day and 20,000 per month at level 5, and other currencies have their own equivalents.

To ask for a refund of a transaction, contact support within 24 hours of it. We aim to respond within ten business days and decide each refund at our sole discretion; we may hold a refund until your identity is established. If a card payment appears to carry an unacceptable security or legal risk, we may refund it to the card and inform the relevant parties.

If an account has no login for 180 days, it becomes inactive and we may charge an administration fee of 5 EUR a month while it stays inactive, up to the full balance if that is lower. If we credit your account by mistake, the money stays ours and will be deducted; if you already withdrew it, it becomes a debt you owe.

7. Bonuses and promotions

Each bonus has its own rules, published on its promotion page, and they take precedence over this document. In general, deposit bonuses carry a wagering requirement of 35 times the deposit plus bonus, and no-deposit bonuses carry 40 times. Maximum withdrawal from a deposit bonus is ten times the bonus amount and from a no-deposit bonus five times the bonus, and anything above is voided. The wagering requirement must be completed within the period stated, usually 10 days, or the bonus and its winnings are cancelled.

Games contribute to wagering in different proportions, and some games cannot be played at all while a bonus is active. A maximum bet applies while a casino bonus is active, which is 100 EUR or the equivalent. A bonus must be claimed before bets are made with the qualifying deposit, and a withdrawal request before or after activation can void eligibility. You can cancel an active bonus from your profile or through support, which voids the bonus balance.

8. Placing bets and gambling

When you place a bet, you accept the risk of losing it. Bets are settled according to the rules of each game and the results recorded on the game server, which are final. We may refuse, limit or cancel any bet, including bets that appear to be placed to circumvent our limits or that result from an obvious error. Please gamble for entertainment only and never wager money you cannot afford to lose.

9. Fraud, illegal and improper use

The following are prohibited: cheating or using unfair outside influences, collusion between players, using bots or automated tools, exploiting software errors, bonus abuse, duplicate accounts, money laundering and any fraudulent or criminal activity. If we suspect such conduct, we may suspend or close your account, cancel winnings and bonuses, withhold payouts, report it to the authorities and financial institutions, and recover our losses.

10. Limitations of liability

You alone are responsible for any tax on your winnings. To the extent the law allows, we are not liable for indirect or consequential loss, for losses caused by events outside our reasonable control, technical failures, third-party services such as banks and payment providers, or your breach of these terms. Nothing in these terms excludes liability that cannot lawfully be excluded.

11. Changes to the Website and the terms

We may change the Website, its games and these terms from time to time, and the updated version applies from the moment it is published. Please check this page regularly. If you disagree with a change, stop using the Website.

12. Notices

You agree to be contacted electronically, through messages on the Website and by email, and you must give us correct contact details. Electronic messages count as written and are treated as received shortly after they are sent. Notices to us should be sent from your registered email address to support@dragonia-casino.xyz.

13. Complaints resolution procedure

If you have a complaint, first contact the support team, which will try to settle it straight away. If it cannot be resolved there, it is passed to the complaints committee, and you will be told the outcome with reasons. If you are still unhappy with the committee’s decision, you may explore external dispute resolution options.

14. Applicable law

Any claim or dispute arising from these terms or from your use of the Website is settled according to the applicable law.

15. Additional territorial restrictions

Some games may be unavailable in certain countries because their providers set the restrictions, which can change at any time. By playing them you confirm that you do not live in a restricted jurisdiction.